Refund Fund Policy
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Product is defective or damaged upon receipt
- Item does not match the description on our website
- Service does not meet the agreed-upon specifications
2. Refund Request Process
To initiate a refund, customers must:
- Submit a refund request within 30 days of purchase
- Provide proof of purchase (receipt or order confirmation)
- Explain the reason for the refund request
Important: All refund requests are subject to review and approval by our customer service team.
3. Refund Methods
Refunds will be processed using the original payment method:
- Credit card refunds: 3-5 business days
- Bank transfers: 5-7 business days
- Store credit: Instant
4. Non-Refundable Items
The following items are not eligible for refund:
- Digital products and services
- Personalized or custom-made items
- Downloadable software
- Gift cards